Our whipped body butters contain unrefined butters, organic oils, organic herbs and additional naturelle ingredients. Many commercial products contain phthalates, DEA, MEA, petroleum based oils to ensure products maintain consistency. Our au'naturelle organic body butters do not contain these.
Therefore, our whipped body butters are sensitive to temperature changes and can soften or even melt in hot environments. During transit body butter consistency can change while it's sitting in a warm mail truck or mailbox. We do offer ice packs to be packaged with butters to reduce the risk of melting.
**The quality and healing properties of our products are not affected by melting.**
Once you receive your body butter in the mail, move it to a location with a temperature under 75°F. Check to see if body butter has melted. If body butter has softened or melted place it in the refrigerator for an hour. The melting will not affect the quality of body butter, but the whipped consistency will change, it will become more like a body balm.
Whipping butters adds tiny air bubbles that increase the size, lightens the density and changes texture, which makes it light and fluffy. If a whipped body butter melts, the air bubbles collapse, so the volume is decreased. So, although the jar was filled to the top when we shipped it, if it melts it will look like less in the container. We ensure the net weight of each product is correct. Therefore we did not put less in the jar, it is just that melting has occurred which lessens the volume.
WHAT WE DO TO REDUCE MELTING
During hot weather, we do our best to protect products from melting during transit.
- We thoroughly check every product before it is packed for shipping.
- We package our body butters with ice packs without an additional charge.
- Our body butters are packaged in bubble mailers to add an extra layer of insulation.
We try our best to reduce melting, but there is no way we can ship products and completely control the high heat temperatures during the summer or in trucks and mailboxes. Additionally, body butters can not be refunded or exchanged if it melts. Thank you for understanding!
If you have any additional questions or concerns please email us at email@example.com. We will be more than happy to help!